Infrastructure Management Services

As demands on the IT infrastructure is rapidly increasing, several companies are looking for a reliable and cost effective means for maintaining their IT applications and systems and optimizing their internal infrastructure management processes. Today, IT infrastructure needs to be available 24×7 with extremely high uptime requirements. It requires heavy investment in support organization to maintain such infrastructure.

Given the above requirement and with advent and growth of several remote management technologies, several organizations are outsourcing routine components of infrastructure maintenance activities.

At Optimum Solutions, we have been providing Infrastructure maintenance and support services to some very large clients. We are providing a wide range of services through a dedicated and specialized team of IT consultants , system administrators and support specialists ensuring that we not only meet but exceed the agreed upon SLA terms.

Some of the specific areas of service are:

Level1 support,
-System Monitoring and Administration,
-Securities and Privileges management,
-Database administration,
-Storage Support Services,
-Messaging Services,
-ITIL Implementa.

With Optimum Solutions Managed Services, you get a highly skilled and experienced team that can provide comprehensive, reliable and cost effective services. So you can concentrate on your business, while our qualified experts help you run your application systems and infrastructure..

Level 1 Support

At Optimum, we view the primary goal of Level 1 support as a function to provide a strategic point of contact for end-users of the service. As the Level 1 support / help desk is the ‘face’ of the IT organization, we ensure that the team is customer focused. Our associates have excellent inter-personal skills, technical skills and business awareness to ensure that the service reflects and encourages high standards throughout the organization. Depending on the frame-work within the customer organization, the help desk function can be classified as the primary team performing Incident Management..

-Optimum provides Level 1 support services through:
-Establishing the function and defining the process,
-Managing the Level 1 / Help desk,
-Staffing the Help desk with people with the right skill-sets,
-Providing a Single Point of Contact between the customer & the service,
-Reporting on service levels and other critical success factors.

System Monitoring & Administration

This service helps take care of the customer’s Operating system under the Windows & UNIX environment. Our services include the following:

-Performance monitoring of servers,
-Responding to alerts and / or tickets that are either auto-generated or user raised,
-Resolving the issue based on Incident and Problem Management guidelines,
-Provide support, advice and guidance to customers on server related issues,
-Analyze root cause of problems and minimize the adverse impact of these issues.